Welcome to Grievance policy

Asian Trade banks esteem the trust set upon us and endeavor to offer the best insight to You. Our Grievance strategy has been intended to determine client complaints in an opportune and productive way, while treating our clients decently and affably. Our undertaking is to give You a consistent encounter while executing through Asian Trade Bank and when required, our in-application client redressal support process, can address every one of Your interests. In uncommon conditions where, inferable from different human, organization or framework mistakes, a few issues emerge requiring a more engaged and modified redressal, You might allude to the accompanying redressal instrument in the consecutive request.

Complaints Registration:

You can enlist your grievance with Customer Support. We offer client care administration 24 hours every day and 7 days per week.

Solution of Complaints:

We are resolved to give You our first reaction within 24 hours of getting the grievance. We plan to determine every one of Your grievances/inquiries within 3 workdays. The Solution of Your protest might get deferred because of functional or specialized reasons. In such a situation, You will be proactively educated regarding the timetables during which Your protest will be tended to. In a couple of situations, while the goal of a protest is the moment, it might set aside effort for it to get reflected in the framework. For instance, discount endorsement can be the moment, yet it might require 3-10 days to reflect into the record. Kindly note that such postponements are inferable from banking and other functional issues.

Complaints identified with 'misrepresentation and hazard evaluation' frequently take more time to explore because of the contribution of various organizations. The goal time in such cases is reliant upon the seriousness and intricacy of the case. You will be proactively educated regarding the timetables in such cases.